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Refund & Exchange Policy

Here at DROSE we do not offer refunds on any of our products, this is a Legal agreement when buying from DROSE

You may return any unwanted items (at your expense) to us for an exchange up to 14 days after purchase, provided it is in its original packaging with original tags attached and in an unused condition.

Any items with damage such as makeup or general wear and tear will be refused any exchange and you order will then be sent back to you.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: details upon request

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send an email for exchange to the gift giver and he will find out about your return.

To return your product for an exchange, you should mail your product to: details upon request

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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